Frequently asked questions

Where can I find your menus and prices?

Click here to view the menu.

Are children welcome at Oriel?

Yes. Children are welcome.

Can I book at Oriel?

At the moment, Oriel is only located at Heathrow Terminal 3 and you don’t need to book.

Can I suggest a dish to go on a menu?

We are always interested to hear ideas for new dishes, so please submit any suggestions using our contact form.

How do I contact Oriel?

If you would like to contact Oriel, you can submit your query by clicking here and filling out the required fields. Alternatively you can contact us by calling 020 8564 8715.

Is there a customer service department I can talk to/email?

If you would like to contact the customer service department, please click here and fill out the required fields. If you would prefer to speak to a customer services representative please call 0207 121 3204 between 9am and 5pm, Monday to Friday.

Can I buy gift vouchers?

Yes, we'd love you to. We don't sell vouchers on this website but Tragus owns a number of other restaurant brands including Café Rouge, Strada and Bella Italia. Vouchers, which are accepted in all of Tragus' restaurants, can be bought from www.caferouge.co.uk and www.bellaitalia.co.uk. You can't buy vouchers in the restaurants at the moment.

Does Oriel cater for special dietary requests?

We will cater for special dietary requests wherever possible. Please speak to the member of waiting staff for further details.

What nutritional information is available?

We are pleased to offer a range of dishes under 600 calories, these are clearly marked on the menu. We also provide the calorie content of dishes on our main menu.

Due to the mix of dishes within our restaurants required to meet customers’ needs, we do not declare any of our meats as Halal. Furthermore all of our dishes are prepared in kitchens where all meat products are commonly used.

Does Oriel have seasonal menus?

Unfortunately we do not offer seasonal menus in our restaurants at the moment.

Does Oriel use GM–free products?

None of our menus contain GM ingredients.

Are Oriel’s ingredients ethically sourced?

If you have a specific question on this subject, please contact us directly by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 020 7121 3200.

Does Oriel source its seafood from sustainable stocks?

Oriel believes strongly in the ethical purchasing of fish and seafood products. We frequently check with our suppliers regarding their efforts to support sustainable fishing, and change our suppliers if they do not meet our standards. It is important to Oriel that our suppliers, whilst meeting the needs of our customers today, fully support the long term objectives of sustainability to protect resources for the future.

Are employees paid minimum wages and do they receive their tips?

Full information on our tips and service charge policy can be found here.

What is the “administrative charge” on some tips?

Full information on our tips and service charge policy can be found here.

Who owns Oriel?

Oriel is owned by Tragus Ltd. To find out more about us and what we do visit our website at www.tragusgroup.com

What's your head office address?

You can write to us at:

Tragus
163 Eversholt Street
London
NW1 1BU

I have a product or service your restaurants might be interested in, who should I contact?

Please contact us by calling 020 7121 3200. We will then be able to put you in touch with the correct department.

Can I open my own Oriel restaurant?

Unfortunately not but if you would like a Oriel restaurant to open in your town, please feel free to get in touch as we are always interested to hear about potential new locations.

Can I work for Oriel?

We are always on the look out for energetic and enthusiastic people to work for us. For more information, please visit our careers website.

I have a different question – who should I ask?

Give us a call on 020 7121 3200 and we’ll do our best to answer your question.